Cancellations: All new clients to Salon Red & Spa are required to leave their Credit Card information to book an appointment. We have a 24 hour cancellation policy. If you cancel your appointment before 24 hours there will be no charge to your credit card. If you cancel within the 24 hour period your card will be charged 50% of the services booked. Failure to call will result in a 100% charge to your card.
Rescheduling: It is always our mission to ensure customer satisfaction. Salon Red & Spa reserves the rights to reschedule or cancel client’s appointments without advanced notice. Refunds on deposits will be returned to clients upon review by management.
Late Arrivals:If you are running late, please call our front desk personnel to see how we can best handle the situation. We do reserve the right to cancel or reschedule appointments if the client is more than 15 minutes late arriving for their appointment without any pervious communication from that client.
Appointments:We highly recommend pre-booking your appointments to ensure you will have an appointment that best fits your schedule as well as your stylists. While we try our best to remember what services our existing clients receive, please help us by letting us know any & all services you will be needing to book for.
Payment Type: Acceptable forms of payment:
Credit Card & Debit Cards-Visa, MasterCard, American Express & Discover
Checks- Massachusetts State Checks only
For your convenience, you may add gratuity into your credit/debit card.
Gratuity: It is your preference on how you would like to tip the staff.
You may leave your tip at the front desk for them to give to your service provider. If you would like to hand your tip to your service provider directly, you may also do so. Tip envelopes are available at the front desk for your convenience.
Children: Although Salon Red & Spa is a fun & exciting atmosphere, in the interest of safety we “DO NOT ALLOW” children under the age of 12 in the salon unless they are having service done.
Pets: Under Massachusetts State Board Law pets of any kind are not permitted in the salon.
Salon Equipment: Massachusetts State Board of Cosmetology prohibits any use of salon equipment by clients. This includes blow dryers, flat irons, shears, brushes, combs, curling irons & nail implements. This is for the safety of our guests.
Cell Phones: We ask that you please turn your cellular phones to vibrate or off to ensure a relaxing environment for clients to receive services & our staff to serve you efficiently.
*If you have any questions regarding Salon Red & Spa’s policies you can reach us at 617.267.1800